GENERAL

This privacy policy (hereinafter referred to as the "Policy") outlines the procedures implemented by J&O Business Cars SPRL, a company registered at the following address: Brusselbaan 32 - 1600 Sint Pieters Leeuw, Belgium. Driveller enables its Users to book travel services through its online platform, in collaboration with other online platforms and mobile applications ("Applications"). The Driveller service involves organizing transportation rights for a user with respect to a transportation service provider as an intermediary, as well as providing trips through our fleet.

Service Types

The services include one-way transfers (from a specific starting point to a specific destination or from a specific starting point without a defined destination), city-to-city travel bookings (with a stop between cities), and hourly bookings (providing a vehicle with a driver for a specific period).

Registration on the Platform

• Users must register on the platform by providing accurate and up-to-date information.
• Users are responsible for the confidentiality of their registration information.
• Contractual Relationship and Contract Conclusion
• By using our services, the user agrees to these general terms and establishes a contractual relationship.
• User Registration Requirements for Driveller Tools Usage.
• Users must comply with specified registration requirements to use Driveller tools.
• Transfer Trips / Hourly Bookings, Service Modifications.
• Hourly bookings can be modified subject to availability.
• Modification fees may apply if changes are made 24 hours before departure.

Luggage, Pets

• Luggage and pets must be declared during the booking.
• Additional fees may apply.

Child Transportation

• Children must be accompanied by an adult.
• Appropriate restraint devices must be provided by parents.
• Any specific seat requests should be made during booking.

Delays

• Driveller will not be responsible for delays due to circumstances beyond its control.

Cancellation

• Cancellation fees may apply based on the notice period.
• Please refer to our cancellation policy for details.
• Free cancellations up to 24 hours before the trip.

We understand that travel plans can change, which is why we have an industry-leading cancellation policy.

Unless stated otherwise before finalizing a reservation, the User has the right to cancel a Transport Service and receive a full refund if the cancellation is made at least 24 hours before the confirmed departure time. Some bookings may have different cancellation deadlines with the right to a refund, or may be non-refundable. Cancellation can be done in the User's account or by email to Driveller. Other cancellation methods, including phone cancellations, are not acceptable. In the event mentioned above where the User does not use the transport service and is not entitled to a refund if the transport service was to be paid in cash, the User must pay the full fee for the reserved transport service immediately after a payment request made by Driveller on behalf of the Driver.

Passenger Cancellation: If the Driver does not arrive at the agreed location within 30 minutes of the agreed time, the Passenger must call Driveller to report the delay. If Driveller does not arrange the driver or alternative transportation within an additional 30 minutes after such a call, the passenger can cancel the transport service by calling Driveller and informing them of the cancellation. In this case, the Driver will refund the User the full price paid for the canceled Transport Service within 14 days of the cancellation. This is the sole remedy available to the User and the Passenger in case of non-performance by the Driver of the Transport Service.

Prohibited Use and Access

You are prohibited from using or accessing the Platform or its Content (as defined below) for illegal, obscene, or immoral purposes or for any purpose that may hold you or others liable, including, but not limited to:

• Soliciting others to perform or participate in illegal or fraudulent acts.
• Violating any local, international, federal, or state regulations, rules, laws, or ordinances.
• Infringing, violating, or misappropriating Daytrip's or third parties' intellectual property, advertising, privacy, or other proprietary rights.
• Publishing, transmitting, submitting, or including any illegal, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, sexually explicit, slanderous, offensive, hateful, discriminatory, racial, ethnic, or otherwise objectionable content, material, or information, or any content, material, or information that may result in criminal or civil liability, or that is objectionable or that restricts or prevents any other person from using or enjoying the Platform.
• Impersonating our company, employees, or any other person (including, without limitation, using email addresses or screen names associated with any of the foregoing). Submitting false or misleading information.

Vehicle Behavior

• Users must adhere to conduct and safety rules during the journey.

Waiting Time for Transfer Services

• Additional fees may apply beyond specified waiting times.

60 min for all Airports

30 min for train stations and hotels

Extra Kilometers for Hourly Bookings

• Additional fees may apply for kilometers exceeding the specified distance.

Liability

• Driveller is not responsible for lost or damaged items during the journey.

Final Provisions for Platform Usage Contract and Service Supply Contract

• These general terms govern the use of the platform and the provision of Driveller services.
• Any violation may result in account termination.
• These terms and conditions are provided as an example and should be adapted to local legislation and the specifics of your transport service. Consult a legal professional for personalized advice.